Contact

Have a question? Feel free to check our FAQs or send us an email and we’ll get back to you as soon as we can.

Email: info@lesvoyages.com.au

FAQs

Which country do you ship

We ship worldwide!

How long will my order take to arrive

Most deliveries within Australia will arrive in 7 business days. International orders may take up to 15 business days. Unfortunately, we cannot guarantee delivery timeframes as it may be impacted by shipping delays, holidays and destination customs.

How do I track my order

When your order is on its way, you’ll receive a confirmation email with a link to track your order.

What do I do if I have not received my order

When your order is on its way, you’ll receive an email to track your order. If the information is not available, check again after 24 hours as the courier may be processing the parcel.

If the information is not updated after 24 hours, or if the parcel is considered “delivered” but you have not received it, please contact us via: info@lesvoyages.com.au

How should I store my jewellery

Your jewellery should be stored in a dry place away from natural sunlight and excessive heat. It is best to store them in a jewellery box or tarnish-resistant pouch.

Can I shower in my jewellery

We recommend taking your jewellery off before showering. Materials of the jewellery may react with ingredients in cleansing products and damage the jewellery.